Operational policy
Services and pricing
Effective 13 August 2026
This policy describes the grooming services available at launch, what affects a quote and the charges that may apply. It can be printed using your browser’s print command.
Suitability and welfare
Suitability is assessed individually. There is no fixed exclusion list by breed, size, coat, age or health condition. Sam may adapt or decline a service for welfare or safety reasons, or stop grooming for those reasons.
Services offered
Bath, brush and dry
A bath, dry and thorough maintenance brush-out between full grooms. It does not include trimming, styling, nail care, de-shedding or mat removal.
Full groom
Bathing, drying, brushing and complete styling or clipping tailored to your dog, subject to coat condition and welfare.
De-shedding
Loose undercoat is removed from suitable double-coated dogs without routine clipping. It will not stop shedding, and no fixed amount of coat removal is guaranteed.
Hand stripping
Suitable topcoat hairs are gently removed from the root for appropriate wire-coated dogs following Sam’s individual assessment; not every terrier or coat is suitable.
Puppy pamper
A gentle introduction to the Salon’s sights, sounds, handling and equipment. Puppies may attend from one week after their final vaccination; owners confirm vaccination status.
Nail trim and under‑paw tidy
Comfort-focused nail maintenance, with under-paw trimming where Sam judges it appropriate and safe. Medical or painful paw concerns need veterinary advice.
Teeth cleaning is not offered at launch.
Quotes and payment
There is no one-size-fits-all price. Your dog’s breed, size, coat type and condition, behaviour, and the time or work required affect the quote. Sam will agree the price before grooming begins.
Payment is due at the Salon after grooming by cash or card.
Additional charges
Charges reflect additional work rather than breed or weight alone. Sam explains them before payment and, where reasonably identifiable, agrees them before proceeding.
- Substantial matting: £15. When clipping or materially increased work is required.
- Fleas discovered during grooming: £10. A deep-cleaning charge; please do not bring a dog with fleas.
- Late collection: £10. Sam will state the expected collection time and retains discretion for genuine emergencies.