Appointments and attendance

Requests and confirmation

Contacting Sam by WhatsApp, phone or email makes an Appointment Request. A request is not a confirmed appointment. An appointment exists only after Prestons Perfect Paws explicitly accepts and schedules it with you.

Sam will agree the price before grooming begins.

Cancellations and missed appointments

• With at least 48 hours’ notice, there is no cancellation charge.
• Between 24 and 48 hours’ notice, the charge is 50% of the agreed groom fee.
• With less than 24 hours’ notice, or if you do not attend, the charge is 100% of the agreed groom fee.

Sam may waive a charge in exceptional circumstances.

Late arrival and collection

Arrival at least 15 minutes late may be treated as a no-show. Sam may refuse the groom and charge the full agreed fee, with discretion for exceptional circumstances.

Sam will tell you the expected collection time. Late collection carries a £10 charge, while Sam retains discretion for genuine emergencies.

Health, behaviour and attendance

Unwell or potentially contagious dogs should not attend. Contact Sam as soon as possible; she may treat accepted illness as an exceptional circumstance.

You must disclose known aggression or biting history before the appointment. Sam may adapt, refuse or stop grooming where a dog presents a safety or serious welfare risk. If undisclosed aggression causes the groom to stop, the full agreed fee may be charged.

The Salon offers calm, one-to-one grooming. Sam may allow dogs from the same household to be present together when separation would be unsuitable and she considers the arrangement safe.